WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 1-3 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Your order should be received within 10-15 business days of your order date. This may be a little longer for international delivery depending on the country.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email support at firstname.lastname@example.org and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
You can go to the Track Order Status page on our homepage.
If you wish to get an exchange or refund please send us a quick email with your order number and we will be happy to help you: email@example.com
*Customer will have to cover their own shipping cost.
**For damaged goods, please contact support with a picture of the damage to get a replacement